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Privacy Policy

This Privacy Policy sets out how Sands Canada Inc. uses and protects any information that you give Sands Canada Inc. when you use this website.

Sands Canada Inc. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Sands Canada Inc. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from August 18th, 2011.

What We Collect

We may collect the following information:

• first and last name and job title
• contact information including email address
• IP (Internet Protocol) address
• demographic information such as postal code, preferences and interests
• other information relevant to customer surveys and/or offers
• emails sent to Sands Canada group email, or individual accounts.

 

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
• To track down fraudelent account creations.  Reported to ISP.
• Security of an account, to track down fraudulent purchases.  Reported to ISP, information about you, a purchase made, may also be sent to our payment processing company for investigation.
• Protection against fraudulent requests sent through our contact form.  Reported to ISP.
• Email correspondence is kept on file to help validate orders or for other reasons related to doing business with Sands Canada.

 

Email From Sands Canada

When you opt in to receive emails from Sands Canada, you are authorizing us to send you marketing emails and product specific emails (ie. recalls).   When these emails are sent out you are provided the opportunity to unsubscribe from them.  Unsubscribing using the link in the email will unsubscribe from that line of email only (ie. E-Blast).  If you wish to not receive any emails at all, please email kevin@sands.ca and simply request to not receive any emails from Sands Canada.  This request will also prevent us from emailing you in the event that there is a product recall.  You would then only recieve a form letter in the mail.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  When logged into your account your communications are encrypted between your computer and the server to help prevent any of your information from being intercepted by a third party.  We also have our safeguards tested on a daily basis by Comodo HackerGuardian service.  Also to help deter fraudulent purchases, IP addresses are logged with any order on our web site and is only viewable at the time of the order.

 

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing or emailing us at privacyofficer@sands.ca

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Privacy Act.  If you would like a copy of the information held on you please write to Privacy Officer, Sands Canada Inc., PO Box 300, Brockville, ON, K6V 6K8.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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Copyright 2013 - Sands Canada Inc.
Maintained by Kevin Davidson.