Terms & Conditions

Terms & Conditions

SHIPPING, PAYMENTS, RETURNS, GIFT CARDS

MOST ITEMS CAN BE RETURNED WITHIN 30 DAYS FROM DATE OF INVOICE, WITHOUT
A "RETURN AUTHORIZATION".

For Defective Products, please call and speak with a Customer Service Represenatative to discuss the best way to return the product.

All products must be returned in the manufacturers original packaging, clean and with a complete description of the problem and a copy of the original invoice.

Items that have been worn, washed, used, mistreated or otherwise abused cannot be returned and may be mailed back to the customer.

Please send the product back Postage Paid as we can and will refuse any C.O.D. package.

Items being retuned for repair must be cleaned, disinfected and free of any potential health hazards prior to being shipped back.

We repair most nylon/cordura cases and bags from any manufacturer.  Repair charges are based on the type of damage and repairs required.    NOTE:  For warrenty repair on some products, you may be required to send the product back to the original manufacturer.

A Restocking Fee of at least 20% is applied to custom orders or special orders.  We reserve the right to apply a restocking fee on returns that exceed the standard 30 day return policy and inspect the product for damages, use prior to return, missing parts, etc...

Errors and Omission Excluded! 

MISTAKES HAPPEN! We reserve the right to notify the customer if an error was made in pricing, product number, availability, colour, sizing or other errors unforseen in the development of this site prior to the order being processed.  This protects both you and the company against errors.

Contents or products not included with products unless stated,  Certain items may be shown along side a product to enhance or help to describe the product but are not included unless specifically stated. E&OE! 

Product Specifications change. Item Descriptions change. Sizes can alter. Packaging can vary.  We apologize for any inconvenience this may cause if our site is not 100% accurate.  Sometimes, we don't even know about the changes until after we receive the order.

The Shipping Rates included are for the majority of items we sell.  However, certain items MAY have higher shipping rates than posted based on total weight, size, insurance and destination and we reserve the right to alter the shipping cost as required.


PLEASE CONSULT A SALES REPRESENTATIVE FOR FURTHER DETAILS. 

Payments

WE ACCEPT THE FOLLOWING:
-PayPal
-VISA
-MASTERCARD
-Cheque for Commercial Customers (or for American friends, CHECK). Personal cheques may be held for as long as 30 days prior to shipping your order.
-INTERNATIONAL AND DOMESTIC MONEY ORDERS
-WIRE TRANSFER
-and of course, we also accept Cash or Interac in person!

Please never send cash in the mail!

ALL PRICES ARE SHOWN IN CANADIAN FUNDS!

Again, contents are not included with any product unless indicated.

Shipping

Most orders will ship the same day if the order is received before Noon local time, and the product is in stock.  We do carry a large inventory but occasionally, we do have products on back order.  Orders will ship with Back Orders unless you request that they ship complete.

Custom orders: may have a longer delivery time.

Our standard method of shipping is Expedited Canada Post to keep shipping costs as low as possible.  However, we can also ship via: 

-EXPRESS POST (higher costs than Expedited, but a little faster)
-UPS (more expensive than Express, but a little faster delivery)
-PUROLATOR (about the same costs as UPS)

-We can also ship orders using your companies courier account for no added shipping costs.

Please inform the sales staff if you require faster delivery and your choice of delivery, otherwise the order will be shipped Expedited Canada Post.

AGAIN, contents are NOT included with any product shown unless otherwise indicated. 

The Shipping Rates included are for the majority of items we sell.  However, certain items MAY have higher shipping rates than posted based on total weight, size, insurance and destination and we reserve the right to alter the shipping cost as required.

Product Description and Pictures

Product specifications, descriptions, packaging, colours and other unforseen details may change with the manufacturer and may take time to be passed along to the consumer.  

We strive to keep our site and product descriptions and pictures current, however we cannot always achieve those goals.  Therefore, we cannot be held accountable if the product description or details vary!  We appreciate any comments to help bring us current or if the site needs a product update.

Gift Certificates

You can purchase a Gift Certificate towards site or store purchase by calling the store at 1-800-563-0911.  We will add the amount to the customers account and post a credit for the amount request.  You can purchase any amount from $10.00 and up.  The account will keep a balance of the credit available.