Terms & Conditions

Sands Canada Terms & Conditions of Use & Sale

PLEASE READ THESE TERMS AND CONDITIONS OF USE ("USER AGREEMENT") VERY CAREFULLY.

TERMS AND CONDITION OF USE & SALE

BY VISITING, BROWSING, SHOPPING, ACCESSING OR OTHERWISE USING THIS WEB SITE (THE "SITE") AND/OR BY PURCHASING BY FAX OR PHONE OPERATED BY Sands Canada Inc., YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

Important Information About This Legal Contract

You agree to this User Agreement, and all of its terms and conditions, by visiting, browsing, shopping, accessing or otherwise using the Site. These terms and conditions are subject to change without prior notice at any time, in Sands Canada Inc's sole discretion. By visiting, browsing, shopping, accessing or otherwise using the Site after a change has been posted to the Site, the Customer accepts that change. Customers should check this User Agreement and the Privacy Policy frequently

Acceptance of Contract Terms

This User Agreement, and all of its terms and conditions, constitute a legal contract between you and Sands Canada Inc. (References to "you" or "your" shall relate to a customer of Sands Canada Inc. or other party that visits, browses, shops, accesses or otherwise uses the Site (the "Customer"); references to "Sands Canada Inc." shall relate to Sands Canada Inc. and its affiliates.) By visiting, browsing, shopping, accessing or otherwise using this site ("Site"), you acknowledge that you have read, understood, and agree to be bound by this User Agreement and comply with all applicable laws and regulations, including Canadian export and re-export control laws and regulations. If you do not agree to this User Agreement, as it may be changed by Sands Canada Inc. from time to time, do not use this Site. The material provided on this Site is protected by law, including, but not limited to, Canadian copyright law and international treaties. This Site is controlled and operated by Sands Canada Inc. from its offices within the Canada. Sands Canada Inc. makes no representation that materials in the Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is not authorized. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.

Any claim relating to, and the use of, this Site and the materials contained herein is governed by the laws of the province of Ontario without regard to conflict of law rules. You consent to jurisdiction of the federal and provincial courts located in the counties of Leeds & Grenville, Ontario, to hear any such claims.

Arbitration

You agree that all disputes or disagreements between you and Sands Canada Inc. relating to the Terms and Conditions, our Privacy Policy, the use of this Site in any way, or to any related matter (a "Dispute") will be settled by final and binding arbitration by a single arbitrator pursuant to the provisions of the Arbitration Act, 1991 (Ontario). Judgement upon the award rendered in any such arbitration may be entered in any court having jurisdiction thereof, or application may be made to such court for a judicial acceptance of the award and enforcement, as the law of such jurisdiction may require or allow. The arbitration shall take place in the City of Brockville, Ontario, Canada. There shall be no discovery. The arbitrator shall not limit, expand or modify the terms of this Agreement nor award damages in excess of compensatory damages permitted under this Agreement, and you waive any claim to such excess damages. The arbitrator shall not have any ability to award any equitable remedies against us. The arbitrator shall not have the right to award any damages in excess of damages that could lawfully be awarded by a court of competent jurisdiction. The arbitrator shall issue a written decision containing findings and conclusions on all significant issues. Each party shall bear its own expenses and an equal share of all costs and fees of the arbitration. The content and result of any arbitration shall be held in confidence by all participants, each of whom will be bound by an appropriate confidentiality agreement.

Quick Find

1. Acceptable Payment Options Back To Top

We accept the following payment options:

PayPal
Credit Card (Mastercard & Visa)
Cheque / Check for Commercial Customers
International and Domestic Money Orders
Wire Transfer
Cash or Interac in person at our store - 300 Central Ave. W., Brockville, ON

We will never ask you to send your credit card information by email. We ask that you never send your credit card information through email. Email is insecure and can be intercepted by a third party. Sands Canada Inc. will not be accountable if your credit card information is intercepted and used by a third party.

With accepting credit cards, we always run the risk of chargebacks from credit card companies. While this is extremely rare, we want to ensure that it remains that way. To assist you, we are providing our process in regards to chargeback prevention:

We use a trackable shipping method. This ensures that a product is received and can be traced if it has not. Please see Shipping.
We request that returns are shipped back using the same method as mentioned above. Using a trackable shipment option protects our customers and Sands Canada Inc.. Please see Returns & Exchanges.
We provide a timeline for the return process. Please see Returns & Exchanges.
We keep all email correspondence, shipping information and order information. This information is then provided to the requesting credit card company, upon request.

When chargebacks are investigated by the processing company, they ask for information regarding the transaction. We supply the information as mentioned in our Privacy Policy. Filing a dispute does not mean you will receive your money back through your credit card company. Disputes are investigated by the processing company. If you require your money back on a purchase, please follow our return/exchange policy in these Terms & Conditions. If you do not qualify to get your money back through our policy, a dispute will not supersede this policy.

Please never send cash in the mail!
Personal cheques may be held for as long as 30 days prior to shipping your order.

Credit Card Payments: You must accept these Terms & Conditions at the time of purchase. By accepting these terms and comfirming your order, you authorize Sands Canada (324601 Canada Inc.) to debit your credit card for the total dollar amount of the products sold, actual cost of shipping (see Shipping), plus any taxes associated to the purchase. You accept that credit card payments are processed offline and at the time your order is ready to be shipped. You also accept that credit card details are held to PCI compliant standards to process the payment at a later date for any backordered items when they are ready to be shipped. A digital time stamp is recorded as your signature.

2. Account Profile Back To Top

It is the customers responsibility to ensure that their account information is kept up to date. A valid email address is required to use our site. If an email address is used that is not valid, you account will be suspended or removed without notice. Any orders created under an account with an invalid email address will be held until this is corrected. You are required to use your legal first name and last name. Invalid names can delay you order until they are correct. If you have an address, phone number, email address, name change, etc., please notify us as soon as possible. This information is important to us in case there is a product recall. We will normally post this information on our website and email it to you, however, if you have opted out from receiving any email (in line with our Privacy Policy) or have not provided us with an email address, we will mail out this important information through Canada Post. Sands Canada or its suppliers, will not be held accountable for any use of a product that is under a recall because of the customer has neglected to keep to their account information up to date.

3. Shipping Back To Top

Most orders will ship the same day if the order is received before Noon local time during the weekday (Monday - Friday), and the product is in stock. We do carry a large inventory but occasionally, we do have products on back order. Orders will ship with Back Orders unless you request that they ship complete.

Custom orders may have a longer delivery time.

Our standard method of shipping is Expedited Canada Post to keep shipping costs as low as possible. However, we can also ship via:

XPRESSPOST (higher costs than Expedited, but a little faster)
UPS (more expensive than Express, but a little faster delivery)
PUROLATOR (about the same costs as UPS)
We can also ship orders using your companies courier account.

Please inform the sales staff if you require faster delivery and your choice of delivery, otherwise the order will be shipped Expedited Canada Post.

We receive an estimate from Canada Post and Purolator on how much it will cost to ship and an estimated delivery date to your destination. This is based on the weight of the product and pre-determined, estimated, box sizes. We provide the cost and delivery timeframe for reference only. Delivery dates can be extended depending on stock levels and issues outside of our control. Shipping rates may be higher or lower than what is quoted depending on final box dimensions and weight restrictions at the time of shipping. We reserve the right to alter the shipping cost as required.

Orders that are placed and not completed due to payment card issues will be returned to inventory within 15 days if you have not contacted us to resolve the payment issue. Resolving the payment issue means providing an alternative payment method or cancelling the order. If the order is cancelled due to this reason, a restocking fee of 20% may be applied to your account. A restocking fee may be charged due to handling of the order and space reserved on our shelves for products to be shipped.

We are unable able to ship outside of North America for online orders only, please call 1-800-563-0911 to place an order.

3.1. Damage During Shipping Back To Top

Sands Canada Inc. inspects packaging and contents before an order leaves our warehouse. Unfortunately, from time to time, a package winds up arriving damaged. We must advise that if this does occur, please refuse the package delivery. If the damaged package is received by the receiving party, we regret to inform that we are unable to accept a return on this product or provide a refund. By receiving the item, Sands Canada Inc. is unable to claim that item from the respective delivery company.

4. Currency Back To Top

The currency used on our web site is CAD. We do offer a currency conversion tool in the top menu of our website, this converts the currecy from CDN to USD only. Conversion is provided by Yahoo! and may not be exactly the amount taken as payment. While we offer a conversion tool, payment is taken in CAD. If paying in Non-Canadian funds, dollar conversion is done at the time of payment by the credit card company or PayPal, depending on the payment source.

5. Returns & Exchanges Back To Top

ALL RETURNS & EXCHANGES require a RMA to be completed.
- The RMA needs to be completed by you on our website (http://www.sands.ca/index.php?route=account/return/insert) - Returns is found under Customer Service at the bottom of our website.
- You must be signed into your online account, if you do not have one - please create one. This needs to be done to be able to submit a RMA.
- Please enter the product details of the item you wish to return.
- Remember to let us know what needs to be done in the Return Details. Refund, Exchange, etc. Also take the time to let us know why this return is occuring.

Failure to complete any of these requirements will slow the RMA approval process.

Approved returns must have the RMA number on the shipping label, failure to do so may result in your return being refused at delivery.
Returns that do not have RMA approval that are received will be charged a Restocking Fee of at least 20%.
Custom orders are non-returnable.
Sands Canada may require further clarification or information regarding the return before approving the RMA. This clarification and information may be required to complete the request.
Our sales team can answer questions about the return process, but can not complete the return on your behalf.

All products must be returned in the manufacturers original packaging, clean and with a complete description of the problem and a copy of the original invoice. Items that have been worn, washed, used, mistreated or otherwise abused cannot be returned and may be mailed back to the customer.
Items being retuned for repair must be cleaned, disinfected and free of any potential health hazards prior to being shipped back.
We repair most nylon/cordura cases and bags from any manufacturer. Repair charges are based on the type of damage and repairs required. NOTE: For warranty repair on some products, you may be required to send the product back to the original manufacturer.
A Restocking Fee of at least 20% is applied to custom orders or special orders. We reserve the right to apply a restocking fee on returns that exceed the standard 30 day return policy and inspect the product for damages, use prior to return, missing parts, etc.
There are no refunds outside of 30 days from purchase date. Exchanges that are not due to workmanship will not be accepted outside of 30 days.
All return shipments are pre-paid by the customer and we will not reimburse those shipping charges. If the exchange/return is at the fault of Sands Canada, it will be our discretion to reimburse for reasonable shipping charges. Absolutely no returns will be accepted COD and will be returned the customer. We do recommend a courier, like Canada Post, where a tracking number is provided. It is the customers responsibility to insure the return in case it is lost in transit. Sands Canada is not responsible for lost packages by the mail/courier company.
Due to health concerns and the possible risk of cross contamination of infectious diseases, products used for medical diagnositics and testing may be non-returnable. Certain clothing, like undergarments are also non-returnable. Please complete an RMA request to see if the product can be returned.
In order to avoid delays with your RMA request, if you have spam control with your email application, please add sales@sands.ca and kevin@sands.ca to your safe list. Sands Canada is not responsible for any delays if the RMA emails are not received.
CREDIT CARD REFUNDS: Sands Canada does not store credit card information after the order process has been completed. If you receive an email containing a credit memo and you paid with a credit card, please call into us and provide the credit card you used for the purchase so the refund can be processed.
Once a RMA is approved, please ship your item(s) into us within 30 days of the RMA being approved to the address below. RMA's are cancelled after 30 days of inactivity and you will need to obtain another RMA to process the return. IMPORTANT: Ensure you put your RMA # on the shipping label. Your item(s) may be returned to you if this is not present.
The time frame to complete the return process comes down to how long it takes to receive the product back by you. Refunds are processed within 5-7 days of receiving the product back. Exchanges are usually handled on the day they are received, stock permitting.

Return Address

Sands Canada Inc.
Attn: Returns - {Your RMA Number}
300 Central Ave W
PO Box 1752
Brockville, ON, K6V 6K8

Note: Once product is shipped back, please send an email to returns@sands.ca containing the RMA as the subject and in the message body, the courier service used and the tracking number.

Damage During Shipping: Please review 3.1.

6. Stocked Items Back To Top

While we attempt to keep items in stock at all times, there may be times when a product is out of stock. Our web site may not reflect an out of stock message for products that are out of stock. We are still able to order the product and ship it out to you at a later date. If an order is placed that includes an item that is currently out of stock, we will notify you within 48 hours (Saturday & Sunday excluded) of the order being placed. All items will still have an in stock status in order to continue to show the product on our web site and allow it to be ordered. Items no longer available to Sands Canada Inc., are removed from our company web site completely. In the case where an order is placed for an unavailable item, Sands Canada Inc. will contact you to inform you that the item is no longer available.

Most of our items will show our current stock count, exceptions would be custom orders or items with various options/sizes. While online orders will automatically deduct the stock count for an item, in store or phone/fax orders will not affect our stock count on our web site until the next business day.

Backorders are created when the stock is not available to send to you. Shipping will be charged on all backorders if the order is sent out incomplete. You are provided an option to have your order sent out complete or incomplete, contact our sales department by phone or email. It is the customers responsibility to cancel a backorder.

7. Errors & Omissions Back To Top

MISTAKES HAPPEN! We reserve the right to notify the customer and correct the error, if an error was made in pricing, product number, availability, colour, sizing, taxes or other errors unforseen in the order process. This protects both you and the company against errors.

Contents or products not included with products unless stated, Certain items may be shown along side a product to enhance or help to describe the product but are not included unless specifically stated. E&OE!

Product Specifications change. Item Descriptions change. Sizes can alter. Packaging can vary. We apologize for any inconvenience this may cause if our site is not 100% accurate. Sometimes, we don't even know about the changes until after we receive the order.

The Shipping Rates included are for the majority of items we sell. However, certain items MAY have higher shipping rates than posted based on total weight, size, insurance and destination and we reserve the right to alter the shipping cost as required.

PLEASE CONSULT A SALES REPRESENTATIVE FOR FURTHER DETAILS.

8. Product Description and Pictures Back To Top

Product specifications, descriptions, packaging, colours and other unforseen details may change with the manufacturer and may take time to be passed along to the consumer.

We strive to keep our site and product descriptions and pictures current, however we cannot always achieve those goals. Therefore, we cannot be held accountable if the product description or details vary! We appreciate any comments to help bring us current or if the site needs a product update.

AGAIN, contents are NOT included with any product shown unless otherwise indicated.

9. Gift Certificates Back To Top

You can purchase a Gift Certificate towards site or store purchase by calling the store at 1-800-563-0911. We will add the amount to the customers account and post a credit for the amount request. You can purchase any amount from $10.00 and up. The account will keep a balance of the credit available.

10. Custom Embroidery Back To Top

Sands Canada uses a third party Vendor for embroidery. As the Customer, you are responsible for the final approval of the design artwork. Our Vendor's responsibility is limited to their workmanship only. It is the Customer's responsibility to ensure they have all the required rights to use, copy, transmit, modify and/or reproduce licensed or un-licensed logos, designs, emblems, graphics, electronic data, physical samples or other intellectual property provided to Sands Canada Inc. for the creation of artwork, emblems, embroidery or imprinted images. The Customer will assume all liability and/or legal responsibility for any infringements and/or damages that may arise from such use. Unless paid for, the designs and/or file formats created for production purposes will remain the property of the Vendor for resale to the Purchaser. It is the responsibility of the Purchaser to be aware of Sands Canada's policies in full.

11. Pricing Levels Back To Top

Sands Canada Inc. has several pricing factors in place for contract pricing and students. While Sands Canada Inc. grants access to these pricing levels, they can be revoked at anytime, without any penalty to Sands Canada Inc. Student accounts are valid for 1 school year (not calendar year). Each subsequent year of school requires the student pricing to be reactivated on the individuals account. The applicant must be a student attending an accredited Nursing, Medicine, Respiratory Therapy and Paramedicine (Paramedics, EMT's) program in college or university in order to qualify. Qualification for pricing level must be verified. What needs to be verified can be obtained by contacting the Sands Canada Inc. sales department. Switching of the account type is not retroactive.

12. Warranty Information Back To Top

Contents are NOT covered by any warranty, implied or written, by Sands Canada Inc., other than those warranties provided by the manufacturer.

13. Gift Vouchers Back To Top

Gift Vouchers are non-refundable. Vouchers purchased using PayPal E-Check, will not be sent to the receipient immediately and will wait until PayPal notifies us that the payment has cleared.

14. Product Reviews Back To Top

Product reviews require that you are signed into your account. Your first name and last initial will be posted with the comment. This information is collected under our Privacy Policy. After the review is submitted, it will be approved by the webmaster to be displayed. In order to provide a review on our site, you would need to have purchased the product from our web site. Once we have verified this, we may contact you for clarification before approving the comment.

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