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FAQ's

1. How long has Sands Canada been in business?

Sands Canada has been incorporated since 1989.

 

2. Will you offer more products on your web site?

New products are added to our web site fairly frequently!   We also have plenty of products that we are able to order in.   What you see on our web site is not everything that we may have in stock.  We have taken our best selling products and made it more convenient to purchase.   Please do not hesitate to call us at 1-800-563-0911 to see if we have your product in stock or to see if we are able to order it in for you.

 

3. Do you have a catalogue?

Sands Canada is proud to say that we take being Green very seriously.   We have cut our paper usage back considerable over the years and even reuse packaging to ship our products to you.   We have considered creating a digital catalogue (PDF) and are still reviewing this possibility.

 

4. Will Sands be offering any other shipping options besides Canada Post?

Looking at our web site, we are looking in to how we can accurately calculate rates from other shipping companies like Purolator, UPS and FedEx.  We run into difficulties because of our different package sizes.   We are still looking into this.   If you need your order shipped through Purolator, we can do this for you but we would need to get back to you on the cost of the shipment before processing your payment.  Offering Purolator on the web site is currently being looked into.

 

5. I noticed an error on the web site, who do I contact for this?

Our Marketing Director looks after our web site and he can be contacted at kevin@sands.ca.  Please include the page address you were viewing and the reported issue.

 

6. When checking out, the site says that the product is not in stock.  Is this accurate?

If the product you are going to purchase has a drop down selection for size, colour, etc.   If it did and the product had plenty of stock - then this is a false positive and just proceed with your order with no worries.

If the product did not have a selection box, then it may be a custom order or it may just simply be out of stock.  You can still proceed with your order, which will cause that product to become a back order.   Once we have the back ordered product in our warehouse, we will ship it right out to you.

 

7. What is the best way to apply a coupon code?

The best way to apply a coupon code is by viewing your cart.  There is an option below your cart contents to apply a coupon code.  You would use this option in case you have a coupon code that would give you a free product and no shipping charges.  The coupon code would be applied before you check out and you would be presented with an option during the checkout process of "Free Checkout".   Selecting this option avoids having to enter a credit card number or your PayPal details at checkout if the balance owed is $0.00.

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Maintained by Kevin Davidson.