Terms & Conditions

TERMS AND CONDITIONS

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Due to health concerns and the possible risk of cross contamination of infectious diseases, products used for medical diagnositics and testing are non-returnable without a Return Authorization.

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Quick Find

1.     Acceptable Payment Options
2.     Shipping
2.1   Damage During Shipping
3.     Currency
4.     Returns
5.     Stocked Items
6.     Errors & Omissions
7.     Product Descriptions and Pictures
8.     Gift Certificates
9.     Warranty Information

1. Acceptable Payment Options    Back To Top

We accept the following payment options:

PayPal
VISA
MASTERCARD
Cheque for Commercial Customers (or for American friends, CHECK).
INTERNATIONAL AND DOMESTIC MONEY ORDERS
WIRE TRANSFER
Cash or Interac in person at our store

Please never send cash in the mail!

Personal cheques may be held for as long as 30 days prior to shipping your order.

2. Shipping Back To Top

Most orders will ship the same day if the order is received before Noon local time, and the product is in stock. We do carry a large inventory but occasionally, we do have products on back order. Orders will ship with Back Orders unless you request that they ship complete.

Custom orders may have a longer delivery time.

Our standard method of shipping is Expedited Canada Post to keep shipping costs as low as possible. However, we can also ship via:

EXPRESS POST (higher costs than Expedited, but a little faster)
UPS (more expensive than Express, but a little faster delivery)
PUROLATOR (about the same costs as UPS)
We can also ship orders using your companies courier account for no added shipping costs.

Please inform the sales staff if you require faster delivery and your choice of delivery, otherwise the order will be shipped Expedited Canada Post.

The Shipping Rates included are for the majority of items we sell. However, certain items MAY have higher shipping rates than posted based on total weight, size, insurance and destination and we reserve the right to alter the shipping cost as required.

2.1. Damage During Shipping    Back To Top

Sands Canada Inc. inspects packaging and contents before an order leaves our warehouse.   Unfortunately, from time to time, a package winds up arriving damaged. We must advise that if this does occur, please refuse the package delivery.   If the damaged package is received by the receiving party, we regret to inform that we are unable to accept a return on this product or provide a refund. By receiving the item, Sands Canada Inc. is unable to claim that item from the respective delivery company.

3. Currency    Back To Top

The currency used on our web site is CAD. Payment is taken in CAD. If paying in Non-Canadian funds, collar conversion is done at the time of payment by the credit card company or PayPal, depending on the payment source.

4. Returns    Back To Top

For Defective Products, please call and speak with a Customer Service Represenatative to discuss the best way to return the product. Most items can be returned within 30 days from the Date of Invoice, without a "Return Authorization".
All products must be returned in the manufacturers original packaging, clean and with a complete description of the problem and a copy of the original invoice. Items that have been worn, washed, used, mistreated or otherwise abused cannot be returned and may be mailed back to the customer.
Items being retuned for repair must be cleaned, disinfected and free of any potential health hazards prior to being shipped back.
We repair most nylon/cordura cases and bags from any manufacturer. Repair charges are based on the type of damage and repairs required. NOTE: For warranty repair on some products, you may be required to send the product back to the original manufacturer.
A Restocking Fee of at least 20% is applied to custom orders or special orders. We reserve the right to apply a restocking fee on returns that exceed the standard 30 day return policy and inspect the product for damages, use prior to return, missing parts, etc...

Please Note: If a product is damaged during shipping and you have received it - DO NOT SEND THE PRODUCT BACK. Under no circumstances, will Sands Canada Inc. pay return shipping charges or accept a damaged return.

5. Stocked Items    Back To Top

While we attempt to keep items in stock at all times, there may be times when a product is out of stock. Our web site will not reflect an out of stock message as we are still able to order the product and ship it out to you at a later date. If an order is placed that includes an item that is currently out of stock, we will notify you within 48 hours (Saturday & Sunday excluded) of the order being placed. All items will still have an in stock status in order to continue to show the product on our web site and allow it to be ordered.   Items no longer available to Sands Canada Inc., are removed from our company web site completely. In the case where an order is placed for an unavailable item, Sands Canada Inc. will contact you to inform you that the item is no longer available.

Most of our items will show our current stock count, exceptions would be custom orders or items with various options/sizes. While online orders will automatically deduct the stock count for an item, in store or phone/fax orders will not affect our stock count on our web site until the next business day.

6. Errors & Omissions    Back To Top

MISTAKES HAPPEN! We reserve the right to notify the customer if an error was made in pricing, product number, availability, colour, sizing or other errors unforseen in the development of this site prior to the order being processed. This protects both you and the company against errors.

Contents or products not included with products unless stated, Certain items may be shown along side a product to enhance or help to describe the product but are not included unless specifically stated. E&OE!

Product Specifications change. Item Descriptions change. Sizes can alter. Packaging can vary. We apologize for any inconvenience this may cause if our site is not 100% accurate. Sometimes, we don't even know about the changes until after we receive the order.

The Shipping Rates included are for the majority of items we sell. However, certain items MAY have higher shipping rates than posted based on total weight, size, insurance and destination and we reserve the right to alter the shipping cost as required.

PLEASE CONSULT A SALES REPRESENTATIVE FOR FURTHER DETAILS.

7. Product Description and Pictures    Back To Top

Product specifications, descriptions, packaging, colours and other unforseen details may change with the manufacturer and may take time to be passed along to the consumer.

We strive to keep our site and product descriptions and pictures current, however we cannot always achieve those goals. Therefore, we cannot be held accountable if the product description or details vary! We appreciate any comments to help bring us current or if the site needs a product update.

AGAIN, contents are NOT included with any product shown unless otherwise indicated.

8. Gift Certificates    Back To Top

You can purchase a Gift Certificate towards site or store purchase by calling the store at 1-800-563-0911. We will add the amount to the customers account and post a credit for the amount request. You can purchase any amount from $10.00 and up. The account will keep a balance of the credit available.

9. Warranty Information    Back To Top

Contents are NOT covered by any warranty, implied or written, by Sands Canada Inc., other than those warranties provided by the manufacturer.

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